Terms of service
Privacy Policy
1. We Respect Your Privacy
Manjimup Artisan Truffles Pty Ltd (ABN 27 659 888 829), trading as Truffle Hill and Ogilvie & Co (“we”, “our”, “us”), respects your privacy and is committed to protecting your personal information.
We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and, where applicable, the EU General Data Protection Regulation (GDPR).
“Personal Information” means any information that identifies you or could reasonably identify you.
By using our website and services, you consent to the collection, use, and handling of your Personal Information in accordance with this Privacy Policy.
2. What Personal Information We Collect
We may collect:
Name, email address, postal address, and phone number
Payment details (e.g. credit/debit card information)
Account or transaction details
Information you provide through forms, enquiries, or customer support
You may opt out of marketing communications at any time. We may also use de-identified data for analytics and improvement.
3. How We Use Your Personal Information
We use Personal Information to:
Process orders and provide products and services
Manage customer relationships and accounts
Communicate with you (email, SMS, phone)
Improve our products and services
Handle enquiries and complaints
If you do not provide required information, we may not be able to supply certain services.
4. How We Collect Personal Information
We collect information when you:
Interact with us online, in-store, or by phone
Use our website
Place orders or submit forms
Engage with third-party services linked to us
5. Legal Basis for Processing (GDPR)
Where applicable, we process Personal Information based on:
Your consent
Contractual necessity
Legitimate business interests
Legal obligations
We only retain Personal Information as long as necessary and do not knowingly collect data from children under 13.
6. Disclosure of Personal Information
We may disclose Personal Information to:
Employees and related entities
Professional advisers
Service providers (e.g. logistics, payment processors, IT platforms)
Information may be stored in Australia or overseas.
7. International Data Transfers
Your Personal Information may be transferred or stored outside Australia (e.g. US or EU).
We take reasonable steps to ensure appropriate safeguards are in place.
8. Security of Personal Information
We take reasonable steps to protect Personal Information from misuse, loss, or unauthorised access.
However, transmission over the internet is not completely secure and is at your own risk.
9. Access and Correction
You may request access to or correction of your Personal Information.
If applicable, GDPR rights may include:
Access, correction, or deletion
Restriction or objection to processing
Data portability
10. Website and Cookies
We may collect non-personal data including:
Browser type, device, and usage data
We use cookies and similar technologies for analytics and site functionality.
Third-party links are used at your own risk.
11. Intellectual Property
All website content, branding, and materials are owned or licensed by us and must not be used without permission.
12. Disclaimer and Liability
Use of our website is at your own risk.
We exclude liability to the maximum extent permitted by law and make no guarantees regarding accuracy or availability.
13. Privacy Complaints
Complaints can be submitted in writing to us.
If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).
14. Changes to This Policy
We may update this Privacy Policy at any time. Changes take effect upon publication.
15. Contact
Manjimup Artisan Truffles Pty Ltd
T/A Truffle Hill and Ogilvie & Co
ABN: 27 659 888 829
PO Box 422
Manjimup WA 6850
Email: info@trufflehill.com.au
Phone: +61 8 9777 2474
